At Ubora Health, we are committed to protecting your privacy and personal health information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our healthcare platform.
1. Information We Collect
Personal Information
We collect information you provide directly to us, such as when you create an account, use our services, or contact us for support:
- Name, email address, and phone number
- Date of birth and gender
- Medical history and health information
- Insurance information
- Emergency contact information
Usage Information
We automatically collect certain information about your use of our services:
- Device information (IP address, browser type, operating system)
- Usage patterns and preferences
- Appointment and communication history
- Log files and analytics data
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our healthcare services
- Connect you with appropriate healthcare professionals
- Schedule and manage appointments
- Send important service-related communications
- Process payments and insurance claims
- Ensure compliance with healthcare regulations
- Protect against fraud and abuse
3. HIPAA Compliance
Important: As a healthcare platform, we are fully compliant with the Health Insurance Portability and Accountability Act (HIPAA). This means:
- Your health information is protected by federal law
- We implement strict security measures to safeguard your data
- We only share your information with authorized healthcare providers
- You have specific rights regarding your health information
- We maintain detailed audit logs of all data access
4. Information Sharing and Disclosure
We may share your information in the following circumstances:
- Healthcare Providers: With your consent, we share your information with healthcare professionals you choose to see
- Service Providers: With trusted third parties who assist us in operating our platform
- Legal Requirements: When required by law or to protect our rights and safety
- Emergency Situations: In cases of medical emergencies or when necessary to protect your health
5. Data Security
We implement comprehensive security measures to protect your information:
- End-to-end encryption for all data transmission
- Secure data storage with industry-standard encryption
- Regular security audits and penetration testing
- Access controls and authentication protocols
- Staff training on privacy and security best practices
- Incident response procedures for data breaches
6. Your Rights and Choices
You have the following rights regarding your personal information:
- Access: Request a copy of your personal information
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your personal information
- Portability: Receive your data in a portable format
- Restriction: Limit how we use your information
- Objection: Object to certain uses of your information
7. Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Healthcare records are typically retained for a minimum of 6 years as required by law.
8. Children's Privacy
Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the “Last updated” date. We encourage you to review this Privacy Policy periodically.
10. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us:
- Email: privacy@uborahealth.com
- Phone: (555) 123-4567
- Address: 123 Healthcare Ave, Medical City, MC 12345
- Privacy Officer: privacy.officer@uborahealth.com